Jobs at VVMF

The Wall That Heals Site Manager

Essential Job Functions/Position Responsibilities:

General oversight and management of The Wall That Heals (TWTH) to include:

  • The Site Manager (SM) will be primarily responsible for the implementation and oversight of each "stop" of The Wall That Heals throughout the year. This will include the operational implementation of the schedule as well and coordination of resources, materials, and partnerships.
  • The SM will execute TWTH's tour schedule while coordinating with other VVMF staff serving to support the day-to-day operations and programs associated with the schedule.
  • Serve as primary point of contact for site hosts and potential hosts within thirty days of each event.
  • Coordinate with The Wall That Heals Program Manager, Director of Outreach and other partners on details related to the schedule, set-up and transportation for each stop.
  • Coordinate with site hosts to facilitate greater participation of local area schools, military units, and other volunteers as directed in order to create and foster engagement opportunities with The Wall That Heals.
  • The SM will also be capable to travel and serve as site manager for a majority of each month which shall include the ability to properly set-up and operate a site as well as dismantle and ready for transportation the mobile education center and other displays.
  • While on site, serve as the "face" of VVMF providing information, presentations, and energetic positive image to visitors.
  • Monitor and maintain ongoing inventory of support materials for The Wall That Heals including but not limited to escort pins, printed and display materials and other equipment/supplies.
  • When on location, The SM will be responsible to:
    • Troubleshoot equipment and make minor repairs
    • Wear prescribed personal protective equipment as indicted by established operating procedures, and/or written instructions
    • Report all accidents, near misses and/or injuries involving self and/or company vehicles/equipment
    • Recommend changes & improvements to services provided based on job experience and observations
    • Secure loaded material for transportation
    • Shut down and restart job equipment
    • Take calls nights and weekends
    • Load and unload materials and products
    • Operate all equipment for specific task, job, process

Before the site visit:

  • Contact site host one month before to:
    • confirm activities and events around TWTH visit
    • confirm necessary site host has all necessary supplies, volunteers, and security
    • confirm local veterans organizations and schools have been invited to attend
    • assist in arranging escort into/out of town
    • offer advice and ideas for continued promotion, activities, and displays
    • ensure site hosts are promoting additional VVMF programs
    • As needed continue to check in with site host as needed to confirm logistics and promotion
    • Be available for interviews coordinated by communications staff and site host
    • Report all event details and media interaction back to program manager

During the site visit:

  • Supervise set-up of The Wall and the Information Tent
  • Orient site volunteers with VVMF, programs, The Wall, FAQ's, and use of online directory
  • Ensure professional display of VVMF materials
  • Be available to assist volunteers and visitors locating names throughout the event
  • Assist site host as needed
  • Supervise breakdown of the exhibit
  • Be available for interviews coordinated by communications staff and site host
  • Promote all VVMF programs to public throughout the event
  • Take photos of setup and activities
  • Dismantle the site and prepare the trailer and materials for transportation

After the site visit:

  • With a volunteer or other staff member, collect and count all on-site donations
  • Compile and submit necessary report/materials within 1 week which include:
    • site host estimate on the number of visitors, volunteers, veterans, and students
    • on site donations
    • site evaluations and stories
    • guestbook signatures, name rubbing requests, photos and volunteer sign ups
    • Material and handout inventory and needs assessment
    • Track all VVMF property and request additional supplies as necessary
  • Assist in identifying, coordinating, and securing VVMF's participation in 50 events each year.
  • Maintain and monitor ongoing inventory of support materials for meetings and events.
  • Occasional travel in support of outreach efforts to reunions
  • Support of Outreach team as necessary

Other duties as assigned including, but not limited to:

  • The SM shall provide input and feedback related to budgets concerning The Wall That Heals and outreach programs in addition to assisting monitor and evaluate income and expenses throughout the year.
  • Wall Event support – assist the organization in support of public outreach events throughout the year as well as special events and programs related to VVMF and Vietnam.
  • While no paid staff report to this position, the Coordinator may occasionally directly work with Team Leaders from the Faces Never Forgotten program as well as other volunteers and individuals gathering photos, working at The Wall That Heals, or other events.
  • Those who experienced the decades surrounding Vietnam and their survivors have unique concerns and emotions relating to our programs and events. There are occasions where these emotionally charged situations challenge our best plans. It is imperative the Coordinator exhibit good judgment, empathic behavior, and conflict resolution skills to manage these situations to meet expectations. Moreover, the Coordinator must navigate these situations while exercising adequate judgment on when to involve supervisors and others.

Special Requirements:

  • SM is required to undertake frequent travel (3+ per month) for extended periods (6+ days)
  • SM is required to work weekends, holidays and extended hours off site and/or outside (in all types of weather) in support of The Wall That Heals, VVMF ceremonies, reunions and special events.

Essential Skills and Experiences:

  • BA/BS or equivalent in a related field with a minimum of two years of experience working with volunteers, veteran organizations, and/or special events
  • Must be able to work independently and prioritize between competing deadlines, events, and projects
  • Excellent written and verbal communication skills
  • Must be diplomatic, organized, detail-oriented and a problem solver – often in emotionally charged situations
  • Proficiency with Microsoft Office, including Excel and Word
  • Familiarity with or ability to quickly learn software applicable to calendar management, spreadsheets, website publishing and form creation
  • Ability to conform to changing work hours
  • Operational knowledge of tools, equipment and tasks in job processes
  • Ability to lift a minimum of 50 lbs.
  • Demonstrated ability to work independently and with limited operational supervision
  • Highly developed verbal communication skills and the ability to learn, understand and effectively communicate VVMF messages to volunteers, the public and occasionally the media to raise awareness about VVMF and the Education Center at The Wall.
  • Must have superior organizational, problem solving and project management skills
  • Must be able to effectively organize and supervise the work of volunteers
  • Must work well under stressful conditions and adapt accordingly
  • Site Manager should possess general electric, mechanical, and light carpentry skills, and be able to provide or secure various other unanticipated maintenance services, as needed

Preferred Skills and Experiences:

  • Knowledge of veteran community and issues facing Vietnam veterans preferred         
    • Knowledge of Vietnam War helpful
    • Ability to communicate with and educate various members of the public, including youths.
    • Experience dealing with requests from media, as well as light spokesperson responsibilities

Physical Demands and Work Environment:

The physical demands and work environment characteristics described below represent those required by the responsibilities and essential job functions (duties) of this position.

Physical Demands: The Program Manager position requires occasional heavy lifting (minimum of 50 pounds), standing for extended periods of time and frequent computer use. Standing and walking for long periods of time during TWTH site visits

Work Environment: The Program Manager is frequently required to be outdoors in all temperatures and weather for extended periods of time. While the position is predominantly inside when at the office, during TWTH stops and special events, the PM is subjected to exposure and participation in all weather conditions. This position will require travel up to 80% of the average year to events, reunions, and The Wall That Heal stops. The position will often work from remote locations and without additional staffing support, it is essential that the coordinator remain prompt and dependable under these and especially day to day operations. During events and meetings, it is expected that the SM will be available and present at the event for a majority of the daylight hours and, if applicable, all of the "display" or vendor hours.

Please send resume and cover letter to